October 04, 2005

User

Don't you hate getting caught in phone-tree hell? You know, those recordings of "Press 1 if you have version 5 or 6 of HelloWorldApp installed; press 2 if you have an earlier version; press 3 if..." ad infinitum. Wouldn't it be nice if you could just speak with a person?

Well, you almost always can. If you don't press anything the system will likely assume that you have a rotary phone (people still do!) and patch you through to an operator or support representative. This trick will save you countless hours of frustration and wasted time.

Note: if you get a more advanced system that responds to voice input, this trick, alas, will not work.

-- John Gruver

Posted by Matthew at October 4, 2005 08:55 PM